Terms and Conditions for Man With Van Hanworth
These Terms and Conditions set out the basis on which Man With Van Hanworth provides moving, transport, collection, delivery, and related services to customers. By making a booking, you agree to be bound by these terms, so please read them carefully before confirming any service. These terms apply to residential, commercial, single-item, and multi-item jobs arranged with our van service, unless a separate written agreement states otherwise. In these terms, references to “we,” “us,” or “our” mean the service provider operating under the Man With Van Hanworth name, and “you” means the customer, client, or person requesting the service.
The purpose of these terms is to create a clear, fair, and practical agreement for both sides. They describe how bookings are accepted, how prices are confirmed, what payment is due, when cancellations apply, the limits of our liability, and the requirements linked to waste and lawful disposal. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. We may update these terms from time to time, and the version in force at the time of your booking will apply to that booking unless agreed otherwise in writing.
By using our services, you confirm that you are at least 18 years old, legally capable of entering into a contract, and authorised to arrange the collection, transport, delivery, or disposal of the items involved. You also confirm that all information you provide is accurate and complete to the best of your knowledge. Any quotation or estimate given by Man With Van Hanworth is based on the information supplied at the time of enquiry and may change if that information is incomplete, inaccurate, or materially altered before the job starts.
Bookings may be made by phone, email, online form, messaging service, or any other method we make available from time to time. A booking is only confirmed when we have accepted the job and, where applicable, received any required deposit, pre-authorisation, or written confirmation. Until confirmation is issued, any quotation should be treated as an invitation to book rather than a binding offer. We reserve the right to decline any booking at our discretion, including where the job is unsafe, unlawful, impractical, or outside the scope of our services.
When making a booking, you must provide accurate details about the items to be moved, the collection and delivery locations, access conditions, parking arrangements, lifting requirements, and any time-sensitive deadlines. If the job requires stairs, long carries, restricted access, fragile items, heavy goods, or specialist handling, you must tell us in advance. Failure to disclose relevant details may result in revised pricing, delays, additional charges, or cancellation on arrival. For the avoidance of doubt, the final scope of the van hire with man or labour service will be based on the information available to us at the time of attendance.
We may also request photographs, inventories, measurements, or other supporting details before confirming the booking. This helps us allocate the correct vehicle, time slot, and staffing levels. If you act on behalf of another person or business, you confirm that you have the authority to do so. You are responsible for ensuring that the goods, property, and instructions you provide are lawful and suitable for transport. Where a quote has been supplied for a Man With Van Hanworth service, the quote may be limited by time, volume, weight, distance, or other conditions set out at the point of booking.
Payment terms depend on the type of service, size of the job, and any specific agreement made in writing before the move. Unless otherwise stated, payment is due immediately upon completion of the service and before unloading is completed, or at the point specified in the booking confirmation. We may require a deposit in advance, particularly for larger jobs, same-day bookings, waiting time, or jobs involving disposal or special handling. Deposits are applied against the final invoice unless otherwise agreed.
We accept payment by the methods stated at the time of booking, which may include bank transfer, card payment, cash, or another authorised method. Any bank charges, transfer fees, or card processing costs imposed by your payment provider are your responsibility unless we agree otherwise in writing. If payment is not made when due, we may charge reasonable late payment interest and recovery costs to the extent permitted by law. Man With Van Hanworth may also suspend future services, retain goods where lawful, or take other reasonable steps to recover outstanding sums.
All prices are based on the information supplied and may be affected by waiting time, parking restrictions, congestion, extra labour, additional stops, heavier loads, or significant changes to the booking. If the job takes longer than expected because of access problems, delayed readiness, incorrect information, or additional items not disclosed in advance, we may charge extra time or a revised service fee. Any estimate is not a fixed price unless explicitly stated as such in writing. In the event of a pricing dispute, you must pay any undisputed amount promptly while the parties work to resolve the remainder in good faith.
Either party may cancel a booking, but cancellation charges may apply depending on the notice given and the resources already committed. If you cancel with sufficient notice before the scheduled arrival time, we may waive any fee or retain only a reasonable administration charge. If you cancel at short notice, refuse the service on arrival, or are unavailable when we attend, you may be charged a cancellation fee reflecting lost time, fuel, staffing, and vehicle allocation. The closer the cancellation is to the booked time, the more likely a charge will apply.
If we must cancel or postpone due to vehicle breakdown, severe weather, staff illness, road closures, safety concerns, or other events beyond our reasonable control, we will aim to rearrange the service at the earliest practical opportunity. We will not be liable for any indirect losses resulting from such cancellation or delay, including missed appointments, loss of earnings, or consequential costs, unless the law requires otherwise. In circumstances where we cannot reasonably perform the service, our liability is limited to refunding any payment for the undelivered part of the service, where appropriate.
Man With Van Hanworth is committed to carrying out work with reasonable care and skill. However, our liability is limited to the extent permitted by law. We will not be responsible for losses arising from inaccurate instructions, poor packaging, pre-existing damage, inherent defects in items, acts or omissions of third parties, or events outside our control. You are responsible for ensuring that items are suitably packed, secured, and marked where fragility or special care is required. Items left loose, overfilled, or improperly protected may be transported only at your risk.
We are not liable for indirect, incidental, special, or consequential losses, including loss of profits, loss of business, loss of opportunity, or emotional distress. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Where we are found liable for damage to goods, our responsibility is limited to the reasonable repair value or replacement value of the affected item, taking into account age, condition, and depreciation, and only where the damage was caused by our negligence.
You must ensure that all items are owned by you or that you have the owner’s permission for us to handle them. You are also responsible for removing or safeguarding cash, jewellery, passports, documents, keys, and other valuable or personal items unless we specifically agree in writing to transport them. We may refuse to handle items that are dangerous, unlawful, excessively heavy, likely to cause damage, or unsuitable for transport in a normal van service. If you ask us to move items that require specialist equipment or a dedicated removal team, we may decline or refer you to a more appropriate service.
We take reasonable care of property while it is in our possession, but you acknowledge that moving goods involves ordinary risks such as minor scuffs, vibration, and unavoidable handling effects. Floor coverings, walls, doorframes, and access points should be protected by you where necessary, unless protection has been expressly included in the service. If you request that we dismantle or reassemble furniture, disconnect appliances, or move items through tight spaces, you accept that the risk of incidental damage may increase. Any claim for loss or damage must be reported as soon as reasonably practicable and supported with evidence where possible.
Waste-related services, including item removal and disposal, are provided strictly in accordance with applicable UK waste laws, regulations, and duty-of-care requirements. If we collect items for disposal, you must accurately describe what is to be removed and confirm whether any contents are hazardous, contaminated, electrical, electronic, clinical, or otherwise restricted. We will not knowingly collect or dispose of waste in a manner that breaches the law. Where a waste transfer note, description, or record is required, you agree to provide the necessary information and cooperate with lawful procedures.
You must not place prohibited, dangerous, or controlled substances among general waste items unless we have expressly agreed and can lawfully handle them. This includes, without limitation, chemicals, solvents, oils, asbestos, gas cylinders, batteries, paints, clinical waste, and items containing confidential or regulated material. If such items are discovered without prior disclosure, we may refuse to remove them, charge an additional fee, or terminate the service immediately. You remain responsible for the accuracy of all descriptions provided to us for any van with man collection or disposal job.
When goods are removed for disposal, ownership is transferred to us only where lawful and only to the extent needed to process, recycle, donate, or dispose of the items appropriately. Once waste has been lawfully accepted, it cannot usually be returned. You confirm that you have the right to dispose of the goods and that no third-party ownership, finance agreement, or restricted title prevents disposal. If items are described as waste but later found to contain valuables, confidential information, or regulated materials, we are not liable for any resulting loss arising from your failure to disclose their nature.
All services are subject to access conditions, parking availability, and safety requirements at both collection and delivery points. You must ensure that premises are accessible at the agreed time and that there is sufficient space for loading and unloading. If parking charges, permits, tolls, congestion charges, ferry costs, or similar expenses are incurred during the job, you are responsible for reimbursing them unless they were expressly included in the original quote. If we are unable to complete the service because access is denied or inadequate, the full or partial charge may still apply.
We may make reasonable decisions on-site to protect our staff, vehicle, and property, including refusing to carry an item, requesting additional help, pausing the job until safety concerns are addressed, or ending the service if conditions are unsafe. Our crew’s instructions on operational safety must be followed at all times. If you or any person acting on your behalf interferes with the safe performance of the service, you may be liable for resulting delay, damage, or additional costs. The service may also be terminated if abuse, threats, or unlawful conduct occurs.
Force majeure events may affect the timing or performance of a booking. These include severe weather, fire, flood, strike action, road traffic incidents, government restrictions, power failure, and other events beyond our reasonable control. In such cases, neither party will be held responsible for failure or delay caused by the event, provided reasonable steps are taken to reduce the impact. We will work with you to rearrange the booking where possible, but no compensation is payable for losses caused by circumstances outside our control unless required by law.
Any complaint should be raised promptly so that we can review the issue and, where possible, resolve it quickly and fairly. You should provide full details of the concern, including relevant dates, times, item descriptions, and any supporting evidence. We may request photographs, receipts, or other documentation to assess a claim. If a claim relates to damage, loss, or a billing issue, you agree to give us a reasonable opportunity to investigate before taking further action. This does not affect any statutory rights you may have under consumer law.
These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any legal proceedings, unless mandatory law provides otherwise. If you are a consumer and live elsewhere in the UK, any rights you have under local consumer protection law will still apply where they cannot be excluded. Nothing in these terms is intended to reduce your legal rights where those rights are protected by statute.
By booking Man With Van Hanworth, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. These terms represent the entire agreement between you and us for the relevant service and supersede any previous discussions or informal statements, unless confirmed in writing. We recommend that you keep a copy of the booking confirmation and these terms for your records, as they form the basis of the contract for your chosen Man With Van Hanworth service.